Tuesday, March 01, 2011
The other day I was listening to an audiobook on my Kindle, using headphones, when I felt two small electric shocks -- one in each ear -- and the book stopped working. This is deucedly strange, but to make a long story short, the entire Kindle stopped working, and I called Kindle support, and they said they'd send me a replacement machine. This is my second replacement machine, and you have to print out a mailing label for the one you're returning, and although they make it as simple as possible, it's still a pain in the neck, not to mention the inconvenience of being without the Kindle for several days.
So today I got the e-mail from Amazon.com saying that they'd shipped the new Kindle, which will be delivered tomorrow. Fortunately, I read the whole message, because they're not delivering it to me tomorrow. They're sending it to my sister's house in Philadelphia. I have her address saved on my account so I can send her gifts easily; the customer-service rep hit the wrong button and didn't confirm the address.
So I shot off an urgent e-mail to my sister and then called Amazon back. This evening's customer-service rep apologized profusely (although she was also laughing very hard), and put a $15 credit on my account for the inconvenience, which was very decent of her.